a Customer Satisfaction

For Apesoft, Customer Satisfaction is achieved from a commitment to help in the decision-making process by making reporting more efficient and streamlined. Customer's individualized priorities are supported by a team of ApeSoft consultants, who are skilled in technical issues as well as business analysis and best practices.  These resources are available to meet expectations in the sales process, integration of the solution, and on-going technical support.

In addition, ApeSoft believes that the customer is part of the process of continuous improvement, with participation in the evolution of the solution and procedures, and through suggestions made as a result of their everyday use.

a General Description

Our Technical Support includes the following benefits, and is included in the yearly Support & Maintenance:

þ Product Updates

þ Periodic delivery of the new versions of software solutions

þ Service Packs

þ Renewal of the product documentation

þ Periodic information through the ApeSoft Newsletter

þ Online Support via the Internet available 24 hours a day for reporting issues, questions or suggestions